Shipping & Returns

​

If you are not satisfied with your purchase, please send the item back to us in its original condition within 14 days of the order date. (Email us at info@jevafashion, and we will provide you with the return address.) The item must arrive back to us within this time frame to qualify for a full refund, so please consider this when selecting a postage duration for your item. While the goods are in your possession, it is your responsibility to care for the item. We will not accept items that are marked with deodorant, fake tan, makeup, or have a scent of perfume, smoke, or body odor. All goods will be inspected on return, and if damaged or marked in any form, they will be returned to you. We will issue a full refund to the card used for the order or exchange it for an alternate size/color if you wish. Returned items must have all their original tags in place. If these tags are tampered with or removed, the return will be refused. Only remove security tape once you are sure you want to keep the item. To return an item, complete the returns form enclosed with your order. Failure to do so will result in a delay in processing your return. Please obtain Proof of Postage when returning items using your own label or any other method. Once we receive your returned goods, we will process your request. Exchanges are normally processed the same working day we receive your item back. If your chosen substitute is not in stock, we will refund your account. Exchanges must be returned within the 14-day time scale from receipt.