CAN I CANCEL MY ITEM?
If you need to cancel your order after it has been placed please contact email@example.com within 1 hour. After this point we cannot guarantee a cancellation as we cannot cancel an order or change a delivery address once the parcel has been dispatched.
HAVE YOU RECEIVED MY RETURNED GOODS?
Please email firstname.lastname@example.org with your full name, order number and proof of postage and will confirm if we’ve received your item(s) or not. Please allow up to 10 working days for your items to reach us. We reserve the right to refuse a refund if you are unable to provide a proof of postage.
HOW I DO RETURN AN INCORRECT / FAULTY ITEM?
If we have sent you an incorrect item(s) or it is faulty, damaged or of an unsatisfactory quality, we will refund the delivery changes that it cost to receive and send the item back to us – unless the item was received with other items, which you are not returning for the reasons above. In which case we will refund the cost of sending the item back to us only.
We are happy to offer a direct exchange for an incorrect, faulty or damaged item (subject to availability). If you request an exchange and your item is in stock will send your replacement out to you at no extra cost once we have received the original item.
If you do receive an incorrect, faulty or damaged item please contact our Jeva Team with your full name, order number, product code, details of the problem and whether you’re requesting a refund or exchange and a member of the team will be happy to help. To return items please follow the procedure stated in ‘How do I return an item?
We will refund the cost of the item and any subsequent delivery charges once the item has been received by us. Please allow up to 10 working days for the credit to be refunded in the purchasers account.
CAN I EXCHANGE AN ITEM?
Exchanges can only be made on alternative sizes /colour of the same product. To make an exchange, fill in the necessary details on your returns paperwork, for example, the size you wish to exchange for. All exchange requests are subject to stock availability. It is advisable to place a new order of the item you want, as exchanges can only be dispatched upon receipt of the unsuitable item(s).
Exchanged item(s) must first comply with our returns policy (please see Returns). Assuming it does please send it back to us clearly stating on the paperwork the size/colour combination you would like. If you wish to return an exchange please use a recorded delivery service as the item will be your responsibility until it reaches us. In the event of any dispute we would require proof it was posted and received by us so please get this for your protection.
We can only exchange an item once per order, after this if an item is sent back for exchange it will be handled as a normal return and refunded subject to the returns policy.
We may from time to time offer Account or Promotional Discount Codes. Order Codes tell us which promotion or special offer you are entitled to claim with your order.
Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. You can share your concerns with us by e-mail: email@example.com
JEVA FASHION LTD
Address: International House, 24 Holborn Viaduct, CITY OF LONDON, London EC1A 2BN
(Please contact us if you may need a postal address for any correspondence)
Company Number: 09166262