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Shipping & returns

DELIVERY

2nd class signed for (Royal mail)

£3.95

2-5 working days (delivered within the hours of 7am – 6 pm)

 

International delivery

From £15.00

5-14 working days.

 

RETURNS AND EXCHANGES

For UK N Ireland Customers

In the event that you are not satisfied with your purchase please send the item(s) back to us in its original condition within 14 days of the order date. The item(s) must arrive back to us within this time frame to qualify for a full refund, so please ensure you take this time allowance into consideration when selecting a postage duration for your item.

While the goods are in your possession it is your responsibility to look after the item and make sure that it’s returned in its original condition. We will not accept items back that are marked with deodorant, fake tan or make up or if the items have a scent of perfume, smoke or body odour. All goods will be inspected on return and if are damaged or marked in any form will be returned to you. We will issue a full refund to the account the order was placed with or exchange it for an alternate size/colour if you wish to do so.

Postage

Please ensure you get Proof of Postage when returning items back to us. Please note that postage fees are not covered In case of returns. This will be deducted from the total amount.

Returned items must have all the original tags in place. If the tags are tampered with or removed the returns will not be accepted. Only remove the security tape once you are happy with your item.

In order to return an item you are required to complete the returns form, which was enclosed with your order. Failure to do so will result in a delay in processing your return & refund.

Exchanges are normally processed the same working day after we have received your item back. If your chosen substitute is not in stock we will process the refund to your account. Exchanges must be returned within the returns time scale of 14 days from receipt.

Once we have received your item(s) we will process the refund cost within 5-14 days.

 

For Non-UK Customers

International deliveries must be returned within 20 days of receipt of their items.

While the goods are in your possession it is your responsibility to look after the item and make sure that it’s returned in its original condition. We will not accept items back that are marked with deodorant, fake tan or make up or if the items have a scent of perfume, smoke or body odour. All goods will be inspected on return and if are damaged or marked in any form will be returned to you. We will issue a full refund to the account the order was placed with or exchange it for an alternate size/colour if you wish to do so.

Postage

When sending item(s) back to us it is your responsibility to use a delivery service that offers insurance. The refund does not cover the return delivery cost.

Please note that postage fees are not covered In case of returns. This will be deducted from the total amount. Please return your item to us using a standard tracked service and obtain a postage receipt as you’ll need this as your proof of return. Once we have received your item(s) we will refund the cost of them within 5-14 days of receipt.

Please note this applies to items received within the applicable return period or faulty items.

Please note International orders may incur custom duties and taxes.

If you would like further information on please email sales@jevafashion.com

 

LATE RETURNS

Returns outside these time frames may be accepted at the discretion of JEVA fashion and may only be refunded as a store credit.

 

SALES RETURNS

We offer refunds on undamaged sold items purchased online within 7 days of it being received by you.

 

HAVE YOU RECEIVED MY RETURNED ITEMS?

Please email sales@jevafashion.com with your full name, order number and proof of postage and we will confirm if we’ve received your item(s) or not. Please allow up to 10 working days for your items to reach us. We reserve the right to cancel a refund if you are unable to provide a proof of postage.

 

HOW I DO RETURN AN INCORRECT / FAULTY ITEM?

If you have received an incorrect, faulty or damaged item please contact our Jeva Team with your full name, order number, product code, reasons for your return and whether you’re requesting a refund or exchange, and a member of the team will be happy to help.

If we have sent you an incorrect item or it is faulty, damaged or of an unsatisfactory quality, we will refund the delivery changes that cost to receive and send the item back to us; unless the item was received with other items, which you are not returning for the reasons above. In which case we will refund the cost of sending the item back to us only.